• Convergent Billing & Charging
  • Unicorn Billing
  • Real Time Rating
  • Offering Management
  • Billing Value Pack
• Subscriber Management
  • Customer Care
  • Service Activation
  • Order Management
  • Trouble Ticketing
  • Web Self Care

• Partner Management
  • Interconnect
  • Roaming
  • E-merchant
  • Dealer Management
• Pegasus Mediation

Solutions & Services

UNICORN PRODUCT SUITE

CONVERGENT BILLING AND CHARGING

UshaComm's Convergent Billing and Charging portfolio has been created based on one core principle - to accurately charge, bill and collect monies from your subscribers. With its real-time event processing capability and rules-based engine, our billing and charging and mediation solutions guarantee revenue and business growth.

Features

• Rapidly deployable
• Easily customizable
• Completely convergent
• Completely modular
• Rule Driven

UNICORN BILLING: Architect to be flexible

Unicorn, Ushacomm’s flagship billing solution, is built to improve customer experience across all verticals and geographies. Designed on layered technology in a brick-by-brick modular framework, Unicorn allows the operators to phase their billing deployment depending on the budget and adapt their ad-hoc and planned requirements, rapidly and seamlessly.

Benefits

• Easily adaptable billing solution so communications service providers can quickly roll out new tariff structures and marketing campaigns at a low cost
• Designed to facilitate convergent technologies and new business models: the system can quickly adapt to new business rules within the convergent space.
• The component based architecture of Unicorn enables quick customization in a cost effective manner.
• Fail-safe and guarantees revenue assurance.

REAL TIME RATING: Develop competitive pricing

The Rating module of Unicorn has the capability to rate different usage types irrespective of technology specifications and usage record formats. Powered by user-friendly rule engine, rating rules can be built as simple business logic statements and activated on the fly.

Benefits

• Real time rating for both pre-paid and post-paid
• Rate or discount on any unit of measurement
• Built-in rating/discounting algorithms with rules override
• Rating to facilitate comparison billing
• Event pricing with multiple rating parameters
• Standalone rating capability

OFFERING MANAGEMENT: Sell more to retain more

The Packaging module of Unicorn allows rapid creation of plans, products and packages using its user-friendly, drag and drop GUI. The service providers can mix-n-match plans and products and create sticky packages aimed at increased usage, customer loyalty and retention.

Benefits

• Instantly offer packages that subscribers need and increases service usage
• Delight Subscribers with lifestyle packages and decrease churn rates
• Keep them loyal with addictive offerings
• Offers added flexibility to the pricing structure

UshaComm’s offering management solution can be easily integrated with any other billing applications using Unicorn’s open interfaces.

BILLING VALUE PACK

Be it a Greenfield project or an existing business, telecom operators looking to launch / expand their business lines are often lured into the ominous possibility of complete replacement of their existing billing system with an equally large and elaborate system as the previous deployment. This force acts as a major impediment to launch new services, which are generally planned to start in a small way and often, have budget restrictions.

Often the cost of commercializing the new services either prevents operator from launching them at all or even if they do launch, they end up selling them in a flat or free- fee mode.

UshaComm through its Billing Value Pack not only helps you to rapidly launch a bunch of innovative services but also bill for them.

Designed for Greenfield services and operations, the Billing Value Pack combines charging, billing and VAS licenses on SUN platform. The pack minimizes both total cost of ownership as well as implementation time, freeing a lot of resources and time of the operator which could be spent more on getting new customers and increasing their market share.

Benefits

• Quick Launch VAS with Integrated license
• Package, Charge and Bill Customers with Integrated BSS Basic Suite
• Mix-n-Match, Create and Modify Offerings On the fly
• Price Your Offerings the Way You Wish To
• Keep subscribers Loyal with Customized Discounts
• Bill every subscriber for every usage

 

SUBSCRIBER MANAGEMENT

As experts in the billing and customer care domain, UshaComm recognizes that to have a stable, long-term profitable business it is essential for service providers to both understand and care for the subscriber. Subscriber Management has become even more critical with the increasing competition in the market place.

Benefits

• Reduce churn rates
• Increase customer loyalty
• Offers the most flexible customer care service to suit subscriber’s needs

CUSTOMER CARE

Unicorn Customer Care provides an effective solution for comprehensive customer management and providing the end customer with an experience beyond their expectations. The Unicorn Customer Care provides a tool that enables the CSR to offer excellent customer service thus ensuring customer satisfaction. The Customer Care module allows for quick registration of new customers, service and offering allocations as well as servicing existing customers.  Using the complaint and enquiry management tool, CSRs can productively capture accurate information and generate quality responses and action reports. Customer care also offers up-selling opportunities and serviceability checks for address-centric service offerings.

Benefits

• Customer registration and customer data maintenance for different segments
• Service allocation and activation
• Maintenance of comprehensive credit action history
• Service counseling including cost-effective package selection
• Creation and maintenance of infinite levels of customer hierarchies
• Payment option:  post and pre paid with facility to change the payment options.

Future-date service activation and back-dated customer registration

SERVICE ACTIVATION

The purpose of Service Activation is to activate/de-activate customer services rapidly across multi-vendor and multi-technology network elements. The service activation or deactivation requests from other modules such as customer care, inventory, credit control and fraud management can be serviced by this module. The rule based activation module is flexible and can easily be configured to service any new request with ease.

Benefits:

• Responds to both user event and system triggers
• Provides both online and batch activation requests
• Accepts request receipt from the end application in either file or API format
• Performs syntax checks to identify incorrect activation requests
• Identifies and removes duplicate requests to save network time
• Profile based activation to reduce service activation cycle time
• Plug-in components for site specific requirements
• Response reports on the status of activation requests to the end applications

ORDER MANAGEMENT

The Order Management System is an aid to the automated management of business processes. The system provides an environment for creation and monitoring of instances of multiple workflows and assigning human and material resources to the atomic activities constituting the workflow. It has a set of default service orders with specified order types.

Resources with different skill sets are mapped in the system. Different departments are defined in the system with employees and their supervisors. This helps in assigning tasks and escalating them in case of delay.

The module assists in streamlining service operations. It can be configured to check for valid allocations of products/services through the interface with Packaging and generate appropriate actions. It checks for serviceability of all service requests entered in context of availability of order items or feasibility of implementing the request in an area.

Benefits:

• Enhances the ability of a Service Provider to respond quickly to service calls and maintenance jobs.
  
• Provisioning/deactivating requests and resolves orders both online and in batches.
• Allocates personnel and materials for specific jobs.
• Allows authorization of jobs.
• Generates reports on the status of jobs based on its progress and time lag.

TROUBLE TICKETING

The trouble ticket system acts like an organizational chart, coordinating the work of multiple people who may need to work on the problem. The trouble ticket system assigns a ticket number for each complaint logged and this number is provided to the customer for future reference and for tracking the status of the problem.

The trouble ticketing system provides a GUI to enable the CSR to log a complaint. The system acts as short-term memory about specific problems for the operator as a whole. It provides a complete history of the problem, so that any user can understand a problem and take the next appropriate step without having to consult with other users who have worked on it. The module helps in scheduling the trouble tickets by assigning priorities, keeping track of current trouble tickets as well as calling additional staff if required. The module is also integrated with the mailing system so that e-mail can be sent to engineers working on the trouble ticket as and when required.

Benefits:

• Increase Efficiency and Accuracy: Automating trouble ticket entry will increase the efficiency and accuracy of service providers. The trouble ticketing system provides an interface to the CSRs to log any complaints/feedback received from the customer.
• Enables tracking of the status of the logged complaints:  It allows tracking of the status of the logged complaints. An alert system may be used to monitor trouble ticket progress.
• Enhance customer satisfaction: It helps to resolve customer problems fast which in turn enhance customer satisfaction.

WEB SELF CARE

UshaComm's Web Self Care is an innovative, customer-centric, web-based product that acts as an interactive tool for subscribers to manage their account. Offering a direct link to billing and customer care facilities, Web Self Care enables the consumer to explore the offerings and services; engage in online purchase; book and monitor service problems; view and download bills; and make on-line payments.

 Benefits:

• Enables greater control for the subscriber to manage their account
• More information about the services on offer can be published on the web, thus providing greater information to the subscriber.
• Web Self Care helps subscribers to compare plans and packages and take an informed decision
• Customer Care 24/7 means the subscriber can access their account as and when they want to suit their hectic life style.
• Web-based self-service requires fewer CSR's thus reducing operational overhead costs

 

PARTNER MANAGEMENT

To deliver innovative next-generation voice and data services - both locally and internationally working with other service providers is a necessity.

UshaComm's Interconnect Billing System (UIBS), Roaming and e Merchant solutions solve any interoperable issue that a communications service provider might have, whilst guaranteeing the collection of money.

USHACOMM INTERCONNECT BILLING SYSYTEM

Interconnect is the largest source of revenue for established communication service providers. For start-up communication service providers, interconnect accounts for almost 50% of their revenue.
Interconnect is a significant revenue generator, but it can also have significant costs. UshaComm Interconnect Billing System (UIBS) will increase the revenue and reduce the costs and risks.

Benefits:

• Secure Revenue, Reduce Costs:
  UIBS provides a complete and flexible solution to produce interconnect revenue and verifies cost. The flexibility of UIBS comes from using is rules-based configuration, that enables easy and fast changes to rates and charging mechanisms.
• Manage Third Party Relationships and Activities:
  Enables reciprocals and accurate traffic agreements with other communications service providers.
  Compares and verifies partners’ invoices and charged event records with the UIBS.
  Generates pseudo invoices and event records.
  Rates and generates invoices for re-filed or originated traffic, and mutual traffic commitments
• Quick Time To Market:
  Empowers the UIBS provider with the ability to incorporate modifications of agreements easily and quickly.
  Modify charging and accounting mechanisms and rates.
  Accept network configuration and CDR layout changes.
  Optimum routing recommendations based on route costs and route capacities, helps to keep operational costs at a minimum
• Low Total Cost of Ownership:
  Supports multiple and converged technologies to keep total cost of ownership to a minimum.

ROAMING

UshaComm's Roaming module provides complete charging facilities for the roaming records generated on 2, 2.5 and 3G mobile networks. Our Roaming module offers full TAP 3 support; advanced pricing and re-pricing facilities; TAP and RAP generation; and reject file-processing capabilities. The solution works seamlessly with the pricing and tariff plans of a third party billing system to process roaming usage records in the VPLMN, and generate TAP 3 files. UshaComm Roaming is also capable of independently maintaining tariff plans, PLMN plans and codes, tax details, exchange rates and has the capability to offer queries on roaming data as well.

Benefits:

• Assures Revenue
  Enables communications service providers to efficiently manage the charging of roaming contract agreements, secure and assure revenue, and better manage new business models.
• Interoperability
  Supports the roaming requirements of today and those of tomorrow across interoperable next-generation network platforms.
• Quick TO Deploy
  Installs easily and uses a rules-driven engine, so the system is quickly operational, easy to learn and keeps ownership costs low.

e-MERCHANT

UshaComm's partner settlement solution provides a unique and innovative way to handle multiple partnerships, and rate and bill for the next generation of content and data services. Integrated to work with all network elements, e-Merchant delivers a real-time collection of log records; has filtering and aggregated functionality with rules-based record enhancement capability; can handle content-based billing and settlements; and manages SLA and IP performance on the network.

 Benefits:

• Profitability Through A New Value Chain
  Maximizes revenue potential through an enhanced service portfolio. Also enables the growth of a dynamic business model by adding value to the customer and the share holder
• Liquid Relationships To Help Expand Business
  Builds and supports sturdy and loyal partnerships with content providers to generate additional revenue streams
  
• Technology That Meets The Demands of The Next Generation
  Stand-alone solution that is interoperable with other vendor systems. Real-time, rules-based engine to guarantee maximum flexibility to change service plans in line with market dynamics. 

DEALER MANAGEMENT

UshaComm’s Dealer Management Solution enables communications service providers to manage sales activities through agents, dealers, direct sales and other channels. With Dealer Management, service providers can define and maintain their agreements with internal as well as external sales organizations. The application seamlessly calculates dealer compensation, sales commissions, adjustments, penalties and other financial transactions in a multi-level dealer environment.

Benefits:

• Greater Coverage: The system can handle infinite numbers of dealers, sub-dealers and sales agents.
• Monitor Performance: The service provider can have a detailed view of dealer commissions generated in order to better monitor performance. The service providers can evaluate the dealer’s efficiency and sales patterns.
• Increase Visibility: The service providers can form hierarchies as well as Sales Groups comprising dealers, sub-dealers and sales agents to carry out sales operations to gain a better view of the value chain.
• Improve Cash Flow: Service providers can now improve their cash inflow and reduce cash outflow by having multiple frequencies of settlement cycles with dealers throughout the month. 

 

PEGASUS MEDIATION

UshaComm presents Pegasus Mediation – the real-time, business critical, convergent and modular data collection, processing and service solution. Additionally, Pegasus Mediation provides a database of critical subscriber intelligence to aid in auditing and identifying patterns and trends in usage.

Benefits

• Highly Flexible:
  An easy-to-configure convergent solution that supports all network technologies and is vendor independent so it can be implemented with legacy systems with ease.
• Scalable Solution:
  Built on a highly flexible and scalable architecture so the solution grows with the business.
• Guarantees Revenue:
  Pegasus is built on a rules-based engine based on business logic, so it works in real time to minimize fraudulent activity and collect accurate event records. Besides, a full audit trail tracks any discrepancies to plug and prevent any revenue leakage.
• Taps into The Brain of The Subscriber:
  Event data records provides an accurate reading of the subscribers usage patterns to aid in the creation of clever marketing and service development.