Solutions & Services
SERVICES
PROFESSIONAL SERVICES
At UshaComm, providing software is more than about ‘the sale’. It’s about delivering a complete solution. Our definition of partnership goes beyond software and involves a commitment to the client’s business objectives, an intimate understanding of their requirements and the integration of our solutions into both tactical and strategic environment. Our Professional Services offering is the path to achieving that close bond.
It is our mission to combine professional services with optimal product solutions to offer a unique value proposition for each client. The provision of professional services allows UshaComm a more tailored, relationship-driven approach with its clients, resulting in long-term success for the client, the project, and the partnership.
Professional Services Portfolio
- Project management & system integration
- Data porting & migration
- Business process integration
- Third party system interface
Business Assurance Program (BAP)
The Business Assurance Program (BAP) places Ushacomm’s expertise at the customer site to ensure that the system is functioning efficiently and that our customer gains maximum benefit out of all the features.
Consulting & Customization Services
By virtue of providing consulting services to communication service providers, UshaComm has gained ample expertise in the BSS arena. This expertise is being extensively used to enhance project implementation and customize existing product portfolio.
MANAGED SERVICES
To remain afloat, service providers must focus on their core competencies such as developing products and services, servicing customer needs, manage service level agreements and pro-active marketing strategy. This leaves little time to concentrate on non-core responsibilities such as billing and customer care, which as a back-office system gets relegated to the end of the 'to-do' list. However, without these functions in place, money won't get collected, revenue isn't generated and in the long-term a business collapses.
UshaComm recognizes these desolate business issues and has developed a managed service offering for the service providers.
UshaComm support services that can be delivered:
- Billing Service Bureaus
- Off-site facilities with infrastructure and personnel
- Real-time connectivity with customer premises
- Defined quality of service levels
Managed Services
- Operated out of Customer Premises by UshaComm staff
- Adheres to defined Quality of Service levels
Benefits
- Rapid Rollout:
A service provider can launch a new service or technology and start revenue collection almost immediately. - Reduced Cost of Ownership:
UshaComm pricing option minimizes up-front investment - Reduced Cost of Operation:
With no need to maintain an in-house billing system, it eliminates the expenses and problems of recruiting, training, managing personnel. - Reduced Cost of Maintenance:
UshaComm will take care of all the platforms, software maintenance, as well as perform regular technological upgrades.
DEVELOPMENT ON DEMAND
The Development on Demand (DoD) service helps service provider to get the most precise custom built business and operational support solution, which takes into account the service provider’s unique business nuances. Unlike packaged solutions DoD differentiates the fine distinction between every business and accordingly tailors the solution.
The DoD solutions are developed after thorough consultation with the client, and takes into account both their long term and short-term business needs. The DoD service aligns its offerings according to the budgetary and investment conditions of clients and thereby helps operator to have the most cost effective and optimum solution.
Benefits
- The Right Solution:
UshaComm’s holistic approach helps to identify the problems and opportunities and provides the right solution that addresses the very necessities of the service providers. - Solution Tailored To The Budget:
A DoD solution enables the service providers to keep a strict control over the scope of work through different documents and prototype. This helps to reduce rework. - Efficient and High Quality Solution:
Our solution is based on a proven framework, which reduces the development cycle and cuts back the delivery time. This renders our solution’s efficiency and high international quality.