Solutions & Services
EPPIX PRODUCT SUITE
GSM BILLING SOLUTION
EppixComm has a 15+ year old track record in deploying their Eppix Billing and Customer Solution at GSM operators across the globe. Eppixcomm understands the critical role that Customer Care and Billing Solution plays in an operator's business model and have thus designed their solution to meet all the business requirements of any GSM mobile operator that incorporates most of the best practices of a GSM service provider.
Customer Care and Billing forms a small part of an operators total investment, yet it is the means by which customers are invoiced and cash is collected – without which, there is no recognized cash flow. Additionally, Customer Care and Billing helps facilitate customer acquisition and can be used as a competitive tool for differentiation.
Eppix solutions help operators to guarantee customer satisfaction by aiding in the development of competitive tariffs, discounts, packages and launch innovative services. For the operator, EppixComm solutions mean end to end billing solution with revenue management functionality. The added value by enabling operators to manage customer segments so that they can practically market their services. The various billing functionality that Eppix provides helps operators to grow their revenue. While user friendly flexible billing solution remains its main forte but the cost of operation is also a plus for the Eppix billing solution.
Customer Care and Billing Overview
Eppix Billing is a modular system that marks a major step forward in the interaction between Customer Care and Billing Systems (CCBS) and Prepaid IN platforms.
One of the strong points of CCBS resides in the User Interface and Customer Care capabilities, the traditional strong point of Prepaid IN reside in the real time purse management.
Eppix uses the best of both worlds and incorporates powerful features that make the Prepaid IN APIs a worthwhile investment by operators.
Eppix flexible Customer Care provides User Interface for both pre-paid and post-paid subscribers. As it is the repository database for customer and subscriber details, it offers mixed account capabilities as well as migrations to and from either status.
EPPIX MEDIATION
A convergent mediation and service control solution that is built on a distributed architecture, Eppix Mediation provides seamless integration into downstream applications such as billings, fraud, interconnect and data warehousing. Providing extensive audit and revenue assurance, The Mediation system contains a collection agent, core mediation, core service control, element manager, and system administration.
Benefits
- Captures critical data collection records from the network and delivers to the rating and billing engine to guarantee and enhance revenue streams.
-
Provides a database of critical subscriber intelligence, so communications service providers can utilize the information to better target their sales and marketing initiatives, maximize revenue and improve the bottom line.
- Ensures an accurate transition to the billing engine, to enable first class customer service and minimize churn.
- Robust, reliable & low maintenance mediation software having remote support facilitates
EPPIXCOMM INTERCONNECT BILLING SYSTEM
Eppixcomm's Interconnect Billing System is a single-view, convergent interconnect billing system. Built on a CORBA platform, the Interconnect Billing System has the scalability to process high volumes of traffic, allowing quick time-to-market, and enables significant cost savings for communications service providers.
Benefits:
- Unlimited freedom when defining business relationships. There are no restrictions on the number of agreements that can be struck with any service provider.
- A rules-based engine means communications service providers can quickly adapt to changing business requirements and implement the changes immediately on all incoming call data records.
- A fully convergent solution providing service providers an efficient tool to form interconnect relationships irrespective of the technology the partner service provider operates on.
- Highly scalable with automatic load leveling which launches multiple-rating processes to seamlessly handle high load conditions, which can arise due to an increasing number of agreements or traffic volume. The solution offers high protection on the investment made and ensures a consistently high level of performance.
- Has the functionality to handle any dispute that may arise with a partner on invoiced amounts or shared traffic. These capabilities helps maintain a positive and long-lasting relationship, prevents the loss of revenue and eliminates the need to make excessive payouts at one go.