CUSTOMER
CARE
Built
on an independent, multi-layered, component-based architecture, the
convergent Unicorn billing solution offers a universal formatter,
real-time rules-based billing and rating, customer administration,
accounts receivable management, credit risk control, trouble ticketing,
fulfillment, marketing automation, sales commissioning, and systems
administration.
Benefits
►Easily adaptable billing solution so communications service
providers can quickly roll out new tariff structures and marketing
campaigns at a low cost
►Designed
to facilitate convergent technologies and new business models: the
backbone of the billing system is rules-driven and has an embedded set
of parameters which allow isolation of business logic from application
logic, so the system can quickly adapt to new business rules within the
convergent space.
►Its
unique multi-piped rating architecture can price Call Data Records (CDRs)
using different technology pipes such as mobile or fixed, and assign
jobs to the least loaded pricing engine. The number of running process
threads can increase or decrease dynamically as the CDR load rises or
falls, offering the ultimate in performance and flexibility.
►Centralized
rating cache and batch processing server means there is no single point
of failure during the CDR processing lifecycle because any instance that
fails throughout the preparation, processing (discounting and billing),
or commitment cycles can be handled by another, making Unicorn fail-safe
and a revenue assurance guarantor.
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here
to learn more about our
Customer Care solution
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