WEB SELF CARE

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UshaComm's Web Self Care is an innovative, customer-centric, web-based product that acts as an interactive tool for subscribers to manage their account. Offering a direct link to billing and customer care facilities, Web Self Care enables the consumer to explore and research products and services; engage in online purchasing; resolve service problems; view bills; and allocate/ de-allocate services online. 
 

 Benefits:
► Enables greater control for the subscriber to manage their account
► More information about the services on offer can be stored on the web, thus providing greater intelligence to the subscriber. Web Self Care helps subscribers to compare plans and packages and take an informed decision
► Customer Care 24/7 means the subscriber can access their account as and when they want to suit their hectic life style. They are not tied to call centre hours.
► Web-based self-service requires fewer CSR's thus reducing operational overhead costs

 

Click here to learn more about our Service Activation solution    

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