WEB
SELF CARE
UshaComm's Web Self Care
is an innovative, customer-centric, web-based product that acts as an
interactive tool for subscribers to manage their account. Offering a
direct link to billing and customer care facilities, Web Self Care
enables the consumer to explore and research products and services;
engage in online purchasing; resolve service problems; view bills; and
allocate/ de-allocate services online.
Benefits:
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Enables greater control for the subscriber to manage their account
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More information about the services on offer can be stored on the web,
thus providing greater intelligence to the subscriber. Web Self Care
helps subscribers to compare plans and packages and take an informed
decision
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Customer Care 24/7 means the subscriber can access their account as and
when they want to suit their hectic life style. They are not tied to
call centre hours.
►
Web-based self-service requires fewer CSR's thus reducing operational
overhead costs
Click
here
to learn more about our
Service Activation solution
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